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ESII will present its web-to-store solutions at NRF 2022: Retail’s Big Show

16 01/22
Information updated on 14/12/21

Based in Lavérune, just west of Montpellier, ESII will show its new digital and connected solutions for optimizing the retail customer journey and experience at the National Retail Federation’s “Retail’s Big Show”.

ESII SAS, a French developer-creator of innovative reception management solutions announced today that it is participating in the National Retail Federation’s “Retail’s Big Show” on January 16-18, 2022, in collaboration with Business France.

You can’t put a price on time. As a creator of digital, connected retail solutions for omnichannel management of the customer experience and waiting conditions, ESII enables customers to transparently live the brand experience across all channels, platforms, and devices.

ESII designs and develops innovative customer journey solutions to eliminate waiting in lines and help provide a “superior customer experience”. It is essential for stores to optimize customers’ reception and journey. Related issues include reducing wait times, offering personalized reception, offering cross-channel services, and improving the customer experience. The company works with major brands around the world, including Nespresso, Carrefour, FNAC, Decathlon, Leroy Merlin, Media Markt, Argos, and Sephora, to enable customers to “wait in line” from wherever they may be, while also increasing profitability at the point of sale thanks to a powerful collaborative SaaS platform.

The company’s Innovative solutions range from automated counting systems, single lines, mobile tickets, smart 24/7 appointment scheduling, and connected wait management devices, to Click & Collect, customer satisfaction surveys, and self-service interactive terminals.

ESII’s omnichannel platform integrates seamlessly at the point of sale, making it possible to:
  • Combine e-commerce and in-store sales by giving customers an opportunity to interact at several different points of contact.
  • Improve customer satisfaction by eliminating queues and by providing personalized service.
  • Optimize resource scheduling according to store traffic.
  • Gather contact information about buyers and improve customer engagement.

Meet ESII on January 16-18, 2022 at Javits Center in New York (USA). We will be at booth 727 in the French Pavilion for demos, discussions with experts, and exclusive presentations!

About ESII

ESII designs and develops the technology, solutions, and related services to meet ever-more demanding market needs for effectively managing public reception and waiting lines. ESII's mission is to provide high performance digital solutions for customer journey management, appointments, virtual queue management, and dynamic video communication, and interactive terminals to improve waiting conditions. The group is widely recognized as “one of the leaders in the sector for optimizing reception management,” with over 20,000 sites equipped.
Based in Lavérune, just west of Montpellier (France), ESII has agencies in Créteil in the Paris region and in Vitré for the Grand Ouest region, as well as international presence with subsidiaries in Belgium, Canada, and Spain, and a worldwide distributor network.
For more information, please visit or send e-mail to

About NRF – National Retail Federation

With nearly 30,000 retailers, suppliers, and experts in the sector, NRF 2022 is an unparalleled networking event. NRF 2022 brings together industry visionaries to focus on the main topics concerning retail business and to prepare the future. Test the future of retail business at this immense exhibition, featuring an innovation laboratory, StartUp space, and much more. Take home tangible information to transform your company and help you move forward with confidence.

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